CUSTOMER SUPPORT
We’re here to help make your sauna experience smooth, clear, and enjoyable from start to finish.
Whether you have a question before booking or need support on the day of your rental, we’re happy to assist.
How to Reach Us
Email
AspenSaunaCompany@gmail.com
Phone
970-379-6115
We aim to respond to all inquiries within 24 hours, and often much sooner.
Before Your Booking
We’re happy to help with:
Availability and scheduling
Choosing the right experience or package
Space and access questions
Event and retreat planning
General questions about sauna or cold plunge use
Day-of Support
If you have questions during your rental or need assistance:
Setup and operation guidance
Temperature or timing questions
Cold plunge use
General troubleshooting
We’ll make sure you feel confident and comfortable using the sauna.
Changes, Cancellations & Rescheduling
For questions about changing or canceling a booking, please review our Cancellation & Rescheduling Policy or contact us directly for assistance.
Safety & Use Questions
If you’re unsure about proper sauna or cold plunge use, we’re always happy to clarify best practices to ensure a safe and enjoyable experience.
Service Area
We currently serve:
Aspen
Snowmass
Basalt
Carbondale
The Roaring Fork Valley
If you’re outside this area, feel free to reach out—we may still be able to accommodate.
Our Commitment
We believe great service is part of the experience.
Our goal is to be responsive, respectful, and thoughtful at every step.
